"At Holiday360, we are dedicated to ensuring the confidentiality and security of your personal data and upholding your privacy rights. Our policy outlines fundamental principles for managing personal data, emphasizing our unwavering commitment to safeguarding user information and prioritizing data protection according to the highest privacy standards. This policy reflects our transparency and accountability, fostering trust in our data security and privacy practices."
Complying with the data protection laws is paramount, reflecting our commitment to safeguarding your privacy under the UAE Data Protection Law (Federal Law No. 45 of 2021).
Greetings! Welcome to Holiday360 AE. Allow us to outline how we safeguard your personal information and honor your privacy.
This policy is applicable to you whether you are a Holiday360 user, potential customer, tester, participant in a Holiday360 event, or simply browsing our website.
Our obligations: If you fall into any of the mentioned categories, we serve as the 'data controller' for your personal information when handling it for the purposes outlined in the "How and why we use your data" section below. Specifically for Holiday360 users associated with a company based in the United Arab Emirates (including foreign affiliates), your data will be jointly controlled by Holiday360 AE during such processing.
From the initial point of interaction with Holiday360, data collection begins. This process involves a combination of user-provided information and automatic data collection methods.
Policy on Sensitive Data: We do not routinely gather any form of "sensitive data" concerning you. This includes categories such as racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data, health-related information, data concerning your sexual life or orientation, as well as details related to offenses or alleged offenses. However, there may be instances where we seek your explicit consent to collect and process sensitive data. This occurs when you voluntarily disclose such information to us, typically for the purpose of requesting a specific service or engaging in a particular interaction. In such cases, your explicit consent serves as the basis for the collection and handling of sensitive data.
Children's Information Handling: Holiday360 operates as a business-to-business service and is exclusively designed for individuals aged 18 and above. Our platform is not tailored for children, and individuals under 18 are not permitted to create Holiday360 accounts or directly request our services.
Data Usage Procedures: Our use of your data is confined to specific purposes and is contingent upon having a legal foundation to do so. These purposes are categorized as follows:
Objective: Executing, fulfilling, monitoring, and ensuring compliance with terms and conditions; generating invoices and cost reports for customers and facilitating payment collection. This extends to personal data of individuals who agree to the Terms and Conditions of Holiday360 or are authorized to engage our services on behalf of the customer.
Legal Basis: Contract.
Data Categories: Contact details, Professional information, other information.
Objective: Managing information requests about our company or services, processing service requests for Holiday360 on behalf of your company, entity, or organization, and overseeing potential business relationships between Holiday360 and your company, entity, or organization.
Legal Basis: Pre-contractual processing.
Data Categories: Contact details, Professional information, Data that identifies you
Objective: Disseminating commercial and promotional communications related to Holiday360’s services or products similar to those requested or of interest. This may involve electronic or telephone communications. In compliance with applicable regulations, we may also send commercial communications about products or services relevant to your company.
Legal Basis: Consent (where legally required), Legitimate interest - developing and expanding our business with clients.
Opt-Out Option: You have the right to object to receiving such communications at any time by using the unsubscribe link in the message. No cost is associated with requesting to unsubscribe from commercial communications.
Objective: Sharing your contact details with our Integrated Partners upon obtaining your consent.
Legal Basis: Consent.
Data Categories: Contact details, Professional information.
Objective: Managing landing pages, heat mapping our website, testing features, optimizing traffic, collecting feedback via platforms, questionnaires, and live sessions, anonymizing data for development, testing, and analytics, recording and reviewing calls for quality assurance, analyzing data using artificial intelligence and other techniques, and occasionally utilizing third parties for these purposes.
Legal Basis: Legitimate interests - (i) enhancing customer service tools and minimizing client claims, and (ii) analyzing business practices for informed decision-making and strategic development.
Data Categories: Contact details, Professional information, Data that identifies you, Data on how you use Holiday360, Image and voice, Feedback data.
Objective: Sending notifications of service changes and addressing platform issues via email, phone, or chat.
Legal Basis: Legitimate interests - (i) fulfilling contractual obligations to clients, and (ii) enhancing brand reputation, protecting, and growing our business.
Data Categories: Contact details, Professional information, Data that identifies you, other information
Objective: Ensuring authorized use of services and website, detecting, investigating, and preventing activities against Holiday360 policies or laws.
Legal Basis: Legitimate interest - safeguarding assets and clients from cyber-attacks and malicious actions.
Data Categories: Contact details, Professional information, Data that identifies you, other information
Objective: Planning and hosting events, including related communications, for registered or attending participants.
Legal Basis: Contract.
Data Categories: Contact details, Professional information.
Objective: Detecting and preventing potentially prohibited or illegal activities, issuing invoices to customers, and complying with fraud prevention laws.
Legal Basis: Legitimate interest - protecting business and clients from fraudulent actions.
Data Categories: Contact details, Professional information, Data that identifies you, other information.
Objective: Fulfilling valid requests from authorities and complying with regulations on terrorism prevention and other legal requirements.
Legal Basis: Legal obligation.
Data Categories: Contact details, Professional information, Data that identifies you, other information.
You have the right to request the deletion of any personal information we hold about you if it is no longer necessary for your engagement with Holiday360. While this may not always be feasible, especially if there is an existing contract in place, we will communicate any limitations to you.
Procedure for Holiday360 Users: If you are a Holiday360 user seeking to delete your user account, kindly direct your request to an administrator within your company's Holiday360 account. Company administrators are empowered to manage and delete user accounts directly from the Holiday360 platform.
Correction Procedure: If the information we have on record about you is inaccurate, kindly rectify it through your Holiday360 account. For non-Holiday360 users or administrators, please submit your correction request to info@holiday360.com.
Right to Information Access: You retain the right to request further details regarding:
Response Timeframe: We commit to addressing your request for information within 30 days. However, in cases where disclosing such information could jeopardize the rights and freedoms of others, such as confidentiality or intellectual property rights, we may not be able to comply. If this is the case, we will notify you accordingly.
Right to Object: You have the right to oppose the utilization of your data for profiling purposes. It's essential to note that we refrain from making decisions that could significantly impact you solely through automated processing of your data. Our decision-making procedures concerning your requests involve human intervention to ensure fairness and accuracy.
Right to Transfer Your Data: You have the right to receive a copy of your data in a commonly used digital format that allows seamless sharing with another service. It's important to note that we are unable to share data concerning another individual without obtaining their explicit consent.
Addressing Concerns: If you have any apprehensions or issues, please communicate them to us initially for resolution. In the event that we are unable to resolve your concern satisfactorily, you retain the right to submit a complaint to the United Arab Emirates Data Protection Regulator at the UAE Data Office located in Abu Dhabi Global Market (ADGM), the Galleria Al Maryah Island. Alternatively, you can contact them by calling +971 2 333 8888. Detailed instructions on filing a complaint can be found on their website: ADGM Office of Data Protection.
Objecting to Automated Decisions: Individuals hold the right to object to decisions made about them that rely on automated processes. Additionally, they are entitled to seek human intervention for a review of decisions that were based on automated processing.
Ensuring Data Safety: We have implemented a robust security program to safeguard your personal data.
Enhancing Interaction: We employ cookies to enrich your engagement with Holiday360. These cookies may fall into the categories of 'session' cookies, which are eliminated upon leaving our website, or 'persistent' cookies, which endure on your device and enable us to recognize you upon your return, facilitating a personalized experience.
Blocking Cookies: To prevent cookies, activate a browser setting that allows you to decline their installation. Alternatively, you can manage your preferences using our cookie banner or delete cookies through your browser settings. However, be aware that disabling, rejecting, or blocking cookies (including essential cookies) through your browser may result in certain segments of our website or app not operating optimally. In
some instances, access to our website may be restricted. Please note that we lack control over how third parties employ cookies when they are utilized.
Sharing Your Data Responsibly: We may collaborate with various companies or organizations to process your data, and this is done for the following purposes:
If there arises a need to share your data with any other category of third parties in the future, we will promptly inform you.
Storage Duration: Your personal data will be stored for the duration of your association with Holiday360. Upon the termination of this relationship, regardless of the cause, your personal data will be restricted throughout all applicable statutory limitation periods concerning the processing. This measure is taken to substantiate our adherence to legal and contractual obligations. Following the expiration of these timeframes, we will proceed to either delete or anonymize your personal data.
Storing Personal Data: The personal data we gather is stored on our servers situated in the UAE. Additionally, we engage third-party suppliers who may process personal data beyond the borders of the UAE.
International Data Processing: When processing your data outside the UAE, we undertake requisite legal measures to ensure the continued protection of your privacy rights, as elucidated in this Privacy Policy. This entails a thorough assessment of the data transfer risks and the obligation for our suppliers to endorse the latest version of the United Arab Emirates Federal Law No. 45 of 2021 (the UAE Data Protection Law).
We regularly review and update our privacy policy, with changes posted on this web page.
For questions about our privacy policy or to exercise your data protection rights, contact us at info@holiday360.ae or call +971-508223931 or fill our website form.